RO Writer User Mapping

Service Writer and Technician Assignments in ROW

Equal Assignments in ATMe

Step 1:  Confirm the “Employee Code”


  • Click Configuration
  • Click Labor
  • Click Employees
  • Confirm employee code,
  • Go back to you browser tab.

Step 2: Manage your users in

  • Navigate to your Manage Users screen in
  • Click the edit button next to the employee you are mapping
  • Add the code from ROW to the SMS username field in ATMe

For additional training on how to manage users in ATMe see visit the Administrator Training pages.

Finally:  Your staff will be appropriately assigned in ATMe on your active customer page.

Need additional Help or have questions?

Or contact us by using the Support menu in