There is no worse feeling than having an incredibly busy, profitable day at your shop and then noticing upon closing the one car in the parking lot that fell through the cracks and no one touched. You turn to your service writer, and they shrug their head after you ask, “Do you know anything about this car?” Now, you either have to tell the truth, that you lost that customer’s car somewhere during the process, or you have to exaggerate some excuse (i.e., a lie).

I have been there a few times in my early career as a shop owner, and that was never a good feeling.

This pain was one of the main reasons I created I wanted a visual workflow solution that I could easily share with everyone in the shop. Sure, we still misplace keys and paperwork, but we don’t lose cars anymore. We enter all of our customers in regardless of whether or not they want to receive status updates since notifications can be turned off for customers. It is kind of scary to think about where we were and where we are now, otherwise known as business before implementing and business after. I won’t go back; kaizen, I will continue to move forward!

Chris Cloutier

Chris Cloutier

Architect/President at

As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time. With 20+ years experience as a software developer including employment stints at Southwest Airlines and Wyndham International, Chris had seen the benefits of the marriage of software and customer service.  With the entrepreneurial passion to create an innovative solution to solve a common industry problem, Chris designed, a tool that dually functions as a visual workflow management system and as a means for keeping customers engaged and informed by providing status updates throughout the stages of the vehicle repair process. Click here to read more...

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