Shops have solved the need to monitor their workflow with whiteboards. Although functional, whiteboards have their limitations. The whiteboard stays in one spot and is not remotely accessible. They can be easily erased, and then there’s the handwriting which, at times, requires an interpreter. These drawbacks coupled with my wanting to reach outside of my shop and involve and engage customers throughout the repair process led me to put my software engineering background to use and create autotext.me, which has automated the traditional and very manual whiteboard. autotext.me, a communication and visual workflow solution for the auto repair industry, serves as a digital whiteboard that is simple to implement and operate. It’s remotely accessible, whether benefiting the technicians scattered throughout the shop or the shop owner who’s away and needs to view the vehicle inventory status. Then, there’s the bonus, a BIG one, I might add, of having the ability to keep customers informed of what’s going on with their vehicles every step of the way. I took things a step further at my shop by displaying autotext.me‘s read-only view, which is shown both in our lobby and out in the shop, ensuring all shop personnel are informed and on the same page.
Architect/President at autotext.me
As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time. With 20+ years experience as a software developer including employment stints at Southwest Airlines and Wyndham International, Chris had seen the benefits of the marriage of software and customer service. With the entrepreneurial passion to create an innovative solution to solve a common industry problem, Chris designed autotext.me, a tool that dually functions as a visual workflow management system and as a means for keeping customers engaged and informed by providing status updates throughout the stages of the vehicle repair process. Click here to read more...