News & Press

November 2017

autotext.me Launches New Loyalty Rewards Program

“Rewards and Referrals enables shops to quickly track and map referrals to customers via a visual referral tree. The program is fully customizable, giving shops the ability to create their own point structure for customer referrals and visits and define rewards. Reporting is also included on referrals, earned points, and redeemed rewards. The program also allows shops to identify their top customers.Shops are further able to determine the actual value of their customers and identify top customers.”

November 2017

autotext.me Launches New Rewards, Referral Program

“Many Loyalty and rewards programs are executed backwards. Why burden customers with another card to carry or app to download? Why can’t businesses keep track of that for them?” says Chris Cloutier, founder of autotext.me and co-owner of Golden Rule Auto Care.”

July 2017

autotext.me Launches Quality Control 2.0

“With shops now utilizing digital vehicle inspections at check-in, a digital quality control inspection at checkout ensures a confident, closed-loop process where residual mistakes are caught and corrected. Statistics show that it costs seven times more to acquire a new customer than to keep an existing customer. Ideally, Quality Control implementation builds customer retention, increases add-on sales, and safeguards shop credibility.”

July 2017

autotext.me Launches Quality Control 2.0 With New Reporting And Design

“autotext.me has released its improved quality control add-on feature, which gives shops the confidence of delivering vehicles to customers in the condition they expected and paid for with no residual issues such as left-behind grease, fluids that weren’t filled up, forgotten oil change stickers and tools mistakenly left in vehicles.”

July 2017

autotext.me Has Update for Digital Vehicle Inspection Software

“autotext.me integrates variety of shop management systems and focuses on streamlining and simplifying everyday processes to provide shops with greater productivity, a stronger competitive advantage, and an enhanced customer experience.”

July 2017

autotext.me Releases Software Update for Digital Vehicle Inspection

“Dallas, Texas-based Autotext.me, a provider of shop management and digital customer service technology, has released Digital Vehicle Inspection (DVI) 2.0. The company says the software update provides stronger performance and stability along with a sleeker, more intuitive design, including a visual tire inspection section.”

June 2017

autotext.me Releases Digital Vehicle Inspection 2.0

“The new release is 100 percent configurable to suit a shop’s individual needs and gives shops the ability to complete multiple digital inspections for a single vehicle. autotext.me’s new DVI enables shops to further automate their customer communication with more mobile-friendly, streamlined reports, which are directly accessible from a browser with no app required.”

June 2017

autotext.me Releases Digital Vehicle Inspection 2.0

autotext.me has launched its new and improved digital visual inspection (DVI) add-on release, which provides stronger performance and stability along with a sleeker, more intuitive design, including a visual tire inspection section. The company says this new release is 100 percent configurable to suit a shop’s individual needs and gives shops the ability to complete multiple digital inspections for a single vehicle.”

June 2017

autotext.me enhances software

“DVI 2.0 is customizable to suit a shop’s individual needs and gives shops the ability to complete multiple digital inspections on a single vehicle, autotext.me said.”

June 2017

autotext.me releases new & improved DVI

“autotext.me launches its new and improved DVI add on release, which provides stronger performance and stability along with a sleeker, more intuitive design, including a visual tire inspection section. The new release is 100% configurable to suit a shop’s individual needs and gives shops the ability to complete multiple digital inspections for a single vehicle.”

April 2017

autotext.me adds video

“autotext.me now allows technicians to attach video to the inspection report and send it straight to their customers. Once the report has been sent, customers can view the video straight from their phone.”

April 2017

Automotive Service Councils of California Proudly Announces New Corporate Sponsorship with autotext.me

“autotext.me now allows technicians to attach video to the inspection report and send it straight to their customers. Once the report has been sent, customers can view the video straight from their phone. ”

March 2017

Technology and Talent: Now Is the Time to Get Ahead of the Learning Curve

“If you don’t know where to start technology-wise, there is a great visual tool from autotext.me creator and Rowlett, Texas, shop owner Chris Cloutier called the Shop Technology Timeline.”

February 2017

Understanding + Trust = Loyal Customers

“Chris met Jeremy O’Neal more than three years ago at a conference as a vendor for his own shop workflow management software he’s developed, autotext.me. Because he’s a big believer in continuing education, they spend quite a bit of time talking each year.”

January 2017

Chris Cloutier on Shop Technology

“Chris also developed shoptechnologytimeline.com. This was in response to a need he felt to position technology strategies on a mind map and create an implementation flow. As Chris says in the interview this is his first iteration of this chart and it will change as technology changes and improves, but it allows the service professional to determine where he/she is and look to the opportunities to make technology improvements to their business.”

January 2017

Four Areas To Address When Digitizing Your Shop

“Digital customer service offerings like inspections, updates and service history documentation are all made relatively easy with digital resources like those from Bolt On Technology, AutoServe1, AutoVitals and Autotext.me”

December 2016

The digital sales process with Jeremy O’Neal & Chris Cloutier

“Independent Automotive Repair Shops need to understand that right now is the time to capitalize on the golden age of our industry. Meaning, it’s too easy now for customers to neglect maintenance and repairs. By using a digital sales process, shops will be able to properly educate their customer without the customer feeling like they are being sold.”

December 2016

autotext.me Quality Control Press Release

“The feature was created after autotext.me founder and shop owner, Chris Cloutier, conducted a two-day case study at his own shop, Golden Rule Auto Care of Rowlett, Texas, and found residual issues with 80 percent of serviced vehicles after they had undergone quality control inspections.”

December 2016

autotext.me adds Quality Control feature

“autotext.me has announced its digital quality control inspection add-on, which will help shop personnel and customers ensure vehicle are delivered in the condition expected and with no residual issues.”

October 2016

autotext.me’s own Darryl Fraley featured in MTD’s On the Rise.

“Young men and women are at the forefront of the industry, and they’re helping to lead the way as our business continues to evolve at the lightning-speed pace typical of the 21st century.”

August 2016

autotext.me Digital Vehicle Inspection Add-on Feature

“The Digital Vehicle Inspection add-on feature is a customizable checklist that allows users to go through and take pictures and notes while performing an estimate.”

April 2016

autotext.me Launches Digital Vehicle Inspection Add-On Feature

“This new feature enables shops to go paperless and further automate their communication by providing customers with mobile-friendly DVI reports, which can include pictures with descriptions.”

April 2016

autotext.me launches digital vehicle inspection add-on feature

“autotext.me’s DVI promotes trust with customers because they’re given a better understanding as to why their vehicle is in need of repairs, which additionally facilitates sales”

April 2016

Golden Rule Auto Care (Rowlett, TX) & autotext.me Creation

“…autotext.me, a shop workflow and communication tool. The online system works like a simple flow chart with different buttons corresponding to stages of the repair process.”

April 2016

autotext.me adds Digital Vehicle Inspection Add-On Feature

“The new feature allows shops to go paperless and further automate their communication with mobile-friendly DVI reports, which include pictures with descriptions, that can be shared with customers.”

February 2016

Tool Review: autotext.me communication solution

“Keeter says one of the benefits is that the customers appreciate this form of communication. “You’re not calling and interrupting them. They’re still able to go about their own life, it’s just a quick text.”

February 2016

Pickering’s Auto Service Committed To Improving Quality

“…text customers throughout their service experience to ask questions or give updates, reducing unnecessary phone calls and allowing the customer to get back to us at their convenience,”

February 2016

Six ways to use technology for customer engagement

“…now her staff uses the capabilities of vehicle text update program autotext.me to send photos, text messages or emails to keep customers updated about the status of their repairs.”

January 2016

Do-It-Yourself Digital Display Board for your shop

“…At his shop, Cloutier chose to display the shop’s website, the “read only” view of autotext.me (a customer communication and visual workflow program)”

December 2015

Jasper Engines/Transmissions & autotext.me

“…As Angela C., customer of Golden Rule Auto Care, shares, ‘I love autotext.me because it actually allows me to stay informed and plan my day better when I have my car in the shop'”

October 2015

The art of purchasing – Software Solutions

“…help with customer management is by keeping customers informed of repair progress through text messaging. ‘If you keep that customer updated, that will prevent unnecessary phone calls to your shop.”

October 2015

Case Studies – Following the Golden Rule

“Cloutier used his software engineering background to build a visual workflow and texting tool that has automated his shop’s communication by allowing them to keep customers informed with text updates.”

October 2015

autotext.me automates communication and saves time

“autotext.me automates communication and saves time for everyone, from service writers whose time can be utilized more efficiently, to customers who are kept informed and can better plan their day.”

July 2015

CBA upgrades its customer experience with autotext.me

“…recently being named as the top automotive franchise in Franchise Business Review, autotext.me is proud to obtain its endorsement and become a contributor to its success.”

June 2015

Christian Brothers Automotive implements autotext.me

“Christian Brothers Automotive is implementing autotext.me, a vehicle updates text messaging tool for the repair industry, into participating Christian Brothers Automotive locations.”

May 2015

Interview with Repair Pal’s “Modern Shop Owner”

“Autotext.me is a great help for auto shop owners to interact in a timely manner in a form of communication that is comfortable and natural with today’s consumer.”

May 2015

Christian Brothers Automotive & autotext.me

“autotext.me will serve to promote a more connected customer experience and improve all-around communication and productivity.”

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