Workflow and Communication
Workflow – Update both your workflow and customers with simple point and click. Easily identify bottleneck situations and workflow delays. Remotely manage your vehicle inventory.
Communication – Proactively communicate and engage your customers throughout the stages of the vehicle repair process, which results in reduced wasted rack time and increased shop productivity.
100% Customizable Workflow
Define your workflow to how you work now or how you would like to work.
Allows auto repair shops to interact with customers by sending and receiving text and email status updates via simple point and click functionality. Controls workflow and maintains vehicle inventory status.
Enables your customer to respond back to you with a text message. The system also keeps track of the conversation between you and your customer.
Gives you the ability to customize messages that are sent via text/email to your customers.
View customer history including previous conversations, shop comments, and if a scheduled notification or follow-up message was sent.
Allows auto repair shops to quickly pull up a customer who’s already in the system and start up a new status for their vehicle’s repair.
Automatically sends a follow-up “thank you” message to your customer the day after their status has been closed.
Allows admin/service writer to setup a scheduled appointment for your customer. A text/email reminder is then sent to your customer the day before their appointment.
Allows you to send images to your customer for detailed explanation of work needing to be addressed.
Expand the autotext.me workflow
Digital Vehicle Inspection (DVI)
Engage, inform, and educate your customers with autotext.me’s digital courtesy vehicle inspections.
Digital Quality Control Inspection (QC)
Every vehicle that comes through the shop is inspected by a service writer or counter person, with all steps documented in our digital quality control sheet.
See autotext.me in action.
Request a 20 Minute DEMO Today!