Who owns your Digital Vehicle Inspection data?

Who owns your Digital Vehicle Inspection data?

Yes, I have been on a kick about who owns the data that a shop owner collects. And, I want to clear up any misconceptions out there in this auto repair world about who owns a shop’s data, even the data collected from your Digital Vehicle Inspection reports. Once...
Two seasons for adopting technology in your shop

Two seasons for adopting technology in your shop

The end of the year is already coming up; another year has almost flown by. As a shop owner and someone who believes in Kaizen (always moving forward), I’m constantly making changes to my shop and its processes. When is a good time for your shop to adopt...
Real-Time Customer Communication

Real-Time Customer Communication

“Dealers Need to Get on the Text Message Bandwagon: Dealer service communication overwhelmingly takes place either in person at the dealership or over the phone; only 2% of all customers currently receive service updates via text message or email. Yet, 37% of Gen X[1]...