Real-Time Customer Communication

Real-Time Customer Communication

“Dealers Need to Get on the Text Message Bandwagon: Dealer service communication overwhelmingly takes place either in person at the dealership or over the phone; only 2% of all customers currently receive service updates via text message or email. Yet, 37% of Gen X[1]...
Why Your Auto Repair Shop Should Practice Quality Control

Why Your Auto Repair Shop Should Practice Quality Control

Here is another video from yours truly on why an auto repair shop should practice quality control on its vehicles (and I don’t just mean a technician test drive). Chris Cloutier Architect/President at autotext.me As an auto repair shop owner of Golden Rule Auto...
Why should I have a Digital Vehicle Inspection (DVI) in my shop?

Why should I have a Digital Vehicle Inspection (DVI) in my shop?

This week, my post goes video again! Why you should use a Digital Vehicle Inspection in your shop.   Chris Cloutier Architect/President at autotext.me As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to...
Cloud-Based Shop Management System (SMS)

Cloud-Based Shop Management System (SMS)

This week, my post goes video. Why should you choose a cloud-based SMS over a desktop version?   Chris Cloutier Architect/President at autotext.me As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to...
Technology is a Multiplier

Technology is a Multiplier

Technology is a multiplier, and we in the auto repair world should love and respect what it means to our businesses. I know we all resist change because we’re comfortable with the way things have been done, but isn’t it nice to no longer have to remember...