Digital Inspections Won’t Increase ARO Unless…
What do I mean by properly? Here is the system we follow at my shop:
1) The vehicle is written up in the DVI for the reason it was brought to us along with safety and maintenance issues.
2) Pictures, videos, and notes are added into the DVI as needed by the techs.
3) The service writer looks over the DVI, clarifies anything that needs it, adds anything missing, fixes spelling, and adds additional pictures and/or videos, if necessary.
Texting the completed DVI (pictures, notes, videos) to a customer is a critical step. This gives the customer time to digest what has been presented instead of a 30 second phone call where the service writer has to describe everything via words and get a customer to buy right then.
Hope that helps, Chris.
Architect/President at autotext.me
As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time. With 20+ years experience as a software developer including employment stints at Southwest Airlines and Wyndham International, Chris had seen the benefits of the marriage of software and customer service. With the entrepreneurial passion to create an innovative solution to solve a common industry problem, Chris designed autotext.me, a tool that dually functions as a visual workflow management system and as a means for keeping customers engaged and informed by providing status updates throughout the stages of the vehicle repair process. Click here to read more...