Real Solutions. Real Simple. Created by a Shop Owner.

Automate your workflow.

A collaborative tool for your Automotive Repair Shop.

autotext.me offers simple, digital solutions for workflow management, customer and in-house communication, vehicle inspections, work orders, quality control, and rewarding customer loyalty. Integrate autotext.me with your Shop Management System (SMS), and eliminate the time and effort spent on dual entry.

autotext.me is the collaborative tool for your automotive repair shop. Created by a shop owner, we are uniquely positioned to understand and identify the challenges facing shop owners today and strive towards providing the industry with one seamless product that automates and streamlines everyday processes, resulting in improved shop efficiency, customer service, and profitability.

autotext.me is a cloud-based web application that provides you with superior uptime, responsiveness, and reliability. All functionality is accessible from any web browser on any device, such as laptops, tablets, and smart phones. Use autotext.me on Apple, Windows, or Android.

Workflow

Workflow Management made easy. Know the current status, at-a-glance, of every car currently in your shop. Never lose a car in the shuffle again!

You are in complete control. autotext.me is 100% configurable to how your shop workflow runs today or how you want it to run.

With just the tap of a finger or the click of a mouse,  service writers and technicians are able to quickly and easily manage shop workflow, keeping everyone informed of a vehicle’s status and instantly updated on changes as they happen. Easily identify bottleneck situations and spot workflow delays with configurable timers.

Communication

Take advantage of real-time push communications, and reduce unnecessary inbound phone calls.

No longer use personal cell phones to communicate with your customers. Define automatic text or email status updates to be sent as a customer’s vehicle progresses through your shop’s workflow.

Engage in two-way conversations, which are archived with time/date stamps for future reference. Include pictures and PDFs as needed.

Digital Vehicle Inspection

Inspections made fast and easy!

Increase your Average Repair Order as you build customer confidence and educate on needed repairs and service recommendations. Includes the ability to add multiple pictures per item with text markup, drawing emphasis on problem areas, as well as 60 second video capability per category, if desired.

Track and easily revisit previously recommended repairs that were declined.

All completed Digital Vehicle Inspections are archived in the customer record including technician notes, pictures, and videos.

Digital Vehicle Inspection

Customer Report

Present inspection data and repair recommendations directly to your customer via text or email with a simple click. Increase your Average Repair Order by telling a clear and concise story of needed repairs which better prepare and educate your customers prior to obtaining their work order approval.

Inspection notes, repair recommendations, pictures with markups, and videos are beautifully presented to the customer on their phone or other device in an easy-to-navigate and understandable manner.

Know when your customer views the report through automatic notification alerts provided by the autotext.me tool.

Work Order

Track your technicians’ efficiency in your bays by going paperless with our digital work order. Enable your technicians to pull up work orders on tablets and clock on and off different repair jobs.

Quality Control

If you don’t already have a Quality Control process in place, you should. If you do, autotext.me makes it easy to go digital.

Gain the confidence of delivering vehicles to customers in the condition they expected and paid for with no residual issues such as left behind grease or loose belts, hoses, and caps.

Our inspection checklist is 100% customizable and includes the ability to take notes, pictures, and a final video which are archived in the customer record.

Share Quality Control inspections with your customers via text, email, or print. Customers will keep coming back, knowing that they received top quality service the first time! Loyal customers are worth 10 times their initial visit.

Rewards and Referrals

Identify who are your best and most loyal customers, and give them meaningful rewards for referrals through our simple, no-hassle, easy-to-use rewards program.

Quickly track and map referrals to customers via a visual referral tree. Create your own point structure for referrals, and customize your rewards, whether it be a free tire rotation, oil change, or whatever you can dream up.

The autotext.me system notifies you when a customer is eligible for a reward. A single click takes you to the customer record where the reward can be redeemed.

Reporting

In-depth end-to-end reporting that gives you unparalleled visibility into the inner workings of your automotive repair shop. See who’s engaging with the system, what they are recommending, track all aspects of your autotext.me system, and gain valuable insight into your ARO.

At a glance see your Return On Investment and know what areas to target for process improvement.

autotext.me is here to help.

We are here to help auto repair shops more clearly understand today’s technologies and help them move into technology to become more productive and efficient. Because autotext.me is created and developed by a shop owner, we are uniquely positioned to understand and identify the needs and challenges facing owners and shops today.

autotext.me continually strives to provide simple, helpful solutions for automating and streamlining everyday processes.

No setup fees.

Simple month-to-month billing.

No long-term commitments or contracts.

Take advantage of a two week, fully featured trial after demo. No credit card information required.

Getting started with autotext.me is risk-free!

Testimonials

What our clients are saying about us.

"Our customers love the fact that we can keep them in the loop constantly while we service their cars. They also love the digital inspection reports with pictures, and lastly the love the appointment reminders as well as the thank you for your business follow ups."

Kevin A.

Allman’s Automotive – Groveland, MA

"With your auto texting software, we can now communicate with our customers very promptly and professionally. And, it literally takes about 15 seconds to do so. At our store, this system has almost replaced an employee; so, needless to say, we can get more work done and operate in a more professional manner."

Mark

Tires First – Columbus, GA

"We were able to run our best 4 weeks ever while being short a staff member in the front office and still communicate well with our customers. Autotext.me has helped eliminate 4-5 minute customer update calls with the click of a button."

Tommy Keeter

Christian Brothers Automotive – South Tulsa

“Customers have reacted positively to text updates. Work flow monitoring has improved.”

Alan Hatcher

A-D Tire and Chassis – Terrell, TX

"We explain the system to customers at check-in and they are always very impressed. It sends the message that we’re a leader when it comes to innovating and customers automatically assume that’s the same throughout our business. Autotext.me is one of the best tools we have at our disposal."

Jeffrey Klima

Eagle Transmission – Houston, TX

“We've implemented the system at one of the stores. Customers are loving it! Every customer comments on it. Many have said that they like the fact that in just a second they can know the status of their car.”

Brian Klaubert

Christian Brothers Automotive – Hamilton Mill

"The response from our customers about autotext.me has been AWESOME! Everyone has been super positive! Not only that, but Customer Ready notification to actual pick up time has decreased! autotext.me is definitely setting us apart from other shops! So Stoked."

Roofus “the wrench” Adams

Out Spokin’ Bicycles – Canton, GA

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