Real Solutions. Real Simple. Created by a Shop Owner.
A collaborative tool for your Automotive Repair Shop.
Digital Vehicle Inspection (DVI), Quality Control (QC) and the industry-leading Workflow and Communications platform, combined with end to end Reporting, to provide your shop with four best-in-class tools in one seamless product.
autotext.me is a state-of-the-art cloud-based web application built on the Amazon Web Services platform. autotext.me offers you unparalleled up-time, delivering superior responsiveness and rock-solid reliability.
Designed with a clean, simple, but extremely powerful interface, there are no clunky unreliable apps to download or manage. autotext.me can be accessed from any web browser, on any device – from your counter top PC, in-bay laptops or tablets, even your smart phone. All functionality is just a click or tap away.
Use autotext.me on Apple, Windows or Android. Choose the platform that is right for you. Already have hardware? Not a problem.
Connect autotext.me with your Shop Management system (SMS) and you’ll say goodbye to the hassle and wasted effort of double-entry for good.
“Who owns your customer data?” You do! It’s that simple.
It is your data, as an active customer all your data is securely archived and immediately available 24/7.
If you decide to leave us for whatever reason, we will retain your history and allow you access to the archived data for up to a year.
Workflow Management made easy. Know the current status, at-a-glance, of every car currently in your shop. Never lose a car in the shuffle again!
You are in complete control. autotext.me is 100% configurable to how your shop workflow runs today or how you want it to run.
With just the tap of a finger or the click of a mouse, Service Writers and Technicians are able to quickly and easily manage shop workflow, keeping everyone informed of a vehicle’s status, and instantly updated on changes as they happen. Easily identify bottleneck situations and spot workflow delays with configurable timers.
Take advantage of real time push communications! And stop using personal cell phones to communicate with customers on the platform they prefer.
Reduce unnecessary inbound phone calls and at the same time enhance the customer experience. Define automatic text or email updates to be sent as a vehicle progresses through the workflow.
Communicate automatically with the customer as often or as little as you like, you’re in control. At any time, with just a click or a tap, shops can communicate directly via text, and engage a customer in a two way conversation. Shops can include pictures and PDF’s as needed, and respond to incoming customer texts easily.
All conversations with time/date stamps are archived in the customer record so you will always know who said what and when.
Digital Vehicle Inspection
Inspections made fast and easy!
Increase your average repair order as you build customer confidence and educate on needed repairs and service recommendations. Includes the ability to add multiple pictures per item with text mark-up, drawing emphasis on problem areas, as well as 60 second video capability per category, as desired.
Track and easily re-recommend declined repairs between visits
All completed Digital Vehicle Inspections are archived in the customer record including Technician notes, pictures and videos.
Digital Vehicle Inspection
Present inspection data and repair recommendations directly to the customer via text or email with a simple click. Inspection notes, repair recommendations, pictures with mark-up and videos are beautifully presented to the customer on their phone or other device in a easy to navigate and understand manner.
Tell the story of needed and recommended repairs clearly and concisely, preparing the sales call for work order approval, by fully informing your customers on their primary area of concern, and any other needed repairs.
Know when the customer views the report with automatic notification alerts in the autotext.me tool.
If you don’t already have a Quality Control process in place, you should. If you do, autotext.me makes it easy to go digital. Gain accountability and assurance that all work has been performed, and that vehicle is ready for pick up by the customer.
Customers will keep coming back, knowing that they received top quality service the first time! Loyal customers are worth 10 times their initial visit.
100% Customizable checklist. Pass or fail items. Take pictures or a final video. Share Quality control sheets with your customers via text, email, or print out a hard copy for customer at time of pick up.
All completed Quality Control inspections are archived in the customer record including notes, pictures and videos.
Rewards and Referrals
Find out who are your best customers, and give them credit and recognition with a simple no hassle, easy to setup and use rewards program. Personalize the customer relationship even further with the ability to take picture of customer, add DOB, make any personal about the customer.
Define your rewards, from a simple thank you and a handshake to free services “Free Tire Rotation” whatever you can dream up. Set the number of points earned for a customer visit or referral.
Your notified when a customer is eligible for a reward right in their swimlane. A single click takes you to the customer record where the reward can be redeemed.
Indepth end to end reporting giving you unparalleled visibility into the inner workings of your automotive repair shop. See who’s engaging with the system, what they are recommending, track all aspects of your autotext.me system and gain valuable insight into your ARO.
At a glance see your Return On Investment and know what areas to target for process improvement.
No setup fees.
Simple month-to-month billing.
No long-term commitments or contracts.
Take advantage of a two week, fully featured trial after demo. No credit card information required.
Getting started with autotext.me is risk-free!Schedule a Demo
What our clients are saying about us.
"Our customers love the fact that we can keep them in the loop constantly while we service their cars. They also love the digital inspection reports with pictures, and lastly the love the appointment reminders as well as the thank you for your business follow ups."
Allman’s Automotive – Groveland, MA
"With your auto texting software, we can now communicate with our customers very promptly and professionally. And, it literally takes about 15 seconds to do so. At our store, this system has almost replaced an employee; so, needless to say, we can get more work done and operate in a more professional manner."
Tires First – Columbus, GA
"We were able to run our best 4 weeks ever while being short a staff member in the front office and still communicate well with our customers. Autotext.me has helped eliminate 4-5 minute customer update calls with the click of a button."
Christian Brothers Automotive – South Tulsa
“Customers have reacted positively to text updates. Work flow monitoring has improved.”
A-D Tire and Chassis – Terrell, TX
"We explain the system to customers at check-in and they are always very impressed. It sends the message that we’re a leader when it comes to innovating and customers automatically assume that’s the same throughout our business. Autotext.me is one of the best tools we have at our disposal."
Eagle Transmission – Houston, TX
“We've implemented the system at one of the stores. Customers are loving it! Every customer comments on it. Many have said that they like the fact that in just a second they can know the status of their car.”
Christian Brothers Automotive – Hamilton Mill
"The response from our customers about autotext.me has been AWESOME! Everyone has been super positive! Not only that, but Customer Ready notification to actual pick up time has decreased! autotext.me is definitely setting us apart from other shops! So Stoked."
Out Spokin’ Bicycles – Canton, GA