SIMPLE. EFFECTIVE. COMMUNICATION.
autotext.me is a communication and workflow management tool that keeps your shop and customers informed throughout the stages of the vehicle repair process.
Industry surveys have found that 90% of text messages are read within 3 minutes of receipt.
autotext.me enables your shop to communicate instantly with customers on a platform they’re already on. With the click of a mouse or tap of a button, your client will be updated during all phases of the vehicle repair process, from check-in to ready, and every step of the workflow in-between. Engage in two-way text conversations, with the ability to attach and send pictures.
2016 Stats So Far
Workflow and Communications
autotext.me is a state-of-the-art web application powered by industry-leading cloud server architecture, giving autotext.me unparalleled reliability and scalability. Solving communication and workflow delays by achieving faster internal and external communication for your automotive shop throughout the stages of the vehicle repair process, autotext.me delivers the results of greater customer satisfaction, reduced wasted rack time, and higher shop productivity.
What We Offer
Service writers have found that customers don’t need to call to find out the status of their vehicle. Your customers stay informed throughout their vehicle’s repair process with simple text messages.
Since this tool is built as a web portal, it can be viewed when away from the shop or office. A business owner can see what is active in their shop at any time, from anywhere, as long as there is access to the internet.
One of the biggest frustration points when dropping off a vehicle is knowing it is about to go into a time void! autotext.me gives your customer a higher level of trust with your shop. They appreciate the timely communication.
People are busy and tend to ignore unrecognized phone calls and seldom check voice mails. Unfortunately, this usually means they miss your call asking for their approval to begin repairs. With autotext.me, response time is faster.
The way the system is designed, it is very easy to identify bottleneck situations. To clarify further, a company has several vehicles in-house but with very few being diagnosed. The service manager can quickly react to the cause of the stoppage.
It has been proven that autotext.me saves everyone time by keeping business personnel and customers up-to-date and informed. The result is that the shop has greater credibility when timely, proactive, and unobtrusive communication is established.
51 Seconds: the power and ease-of-use of autotext.me
Find out more:
Expand the autotext.me workflow with Add-Ons
Digital Vehicle Inspection (DVI) Add-On
Engage, inform, and educate your customers with autotext.me’s digital courtesy vehicle inspections.
Digital Quality Control Inspection (QC) Add-On
What our clients are saying about us.
"Our customers love the fact that we can keep them in the loop constantly while we service their cars. They also love the digital inspection reports with pictures, and lastly the love the appointment reminders as well as the thank you for your business follow ups."
Allman’s Automotive – Groveland, MA
"With your auto texting software, we can now communicate with our customers very promptly and professionally. And, it literally takes about 15 seconds to do so. At our store, this system has almost replaced an employee; so, needless to say, we can get more work done and operate in a more professional manner."
Tires First – Columbus, GA
"We were able to run our best 4 weeks ever while being short a staff member in the front office and still communicate well with our customers. Autotext.me has helped eliminate 4-5 minute customer update calls with the click of a button."
Christian Brothers Automotive – South Tulsa
“Customers have reacted positively to text updates. Work flow monitoring has improved.”
A-D Tire and Chassis – Terrell, TX
"We explain the system to customers at check-in and they are always very impressed. It sends the message that we’re a leader when it comes to innovating and customers automatically assume that’s the same throughout our business. Autotext.me is one of the best tools we have at our disposal."
Eagle Transmission – Houston, TX
“We've implemented the system at one of the stores. Customers are loving it! Every customer comments on it. Many have said that they like the fact that in just a second they can know the status of their car.”
Christian Brothers Automotive – Hamilton Mill